This privacy statement was last updated on 14 April 2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain how we handle the data we collect about you through https://refractivechirurgie.com/en. We encourage you to read this statement carefully. Our processing complies with the requirements of privacy laws. This means, among other things, that:

  • we clearly specify the purposes for which we process personal data. We do this through this privacy statement;
  • we strive to limit our collection of personal data to only what is necessary for legitimate purposes;
  • we first obtain your explicit consent to process your personal data in cases where your consent is required;
  • we implement appropriate security measures to protect your personal data and require the same from parties processing data on our behalf;
  • we respect your right to access, correct, or delete your personal data upon your request.

If you have any questions or want to know exactly what data we hold about you, please contact us.

1. Purpose, data, and retention period

We may collect or receive personal information for various purposes related to our business activities, including the following: (click to expand)

1.1 Contact – Via phone, mail, email, and/or web forms

For this purpose, we use the following data:

  • First and last name
  • A home or other physical address, including street name and city or town
  • Email address
  • Phone number
  • Date of birth
  • Gender
  • Medical information

The basis for processing this data is:

It is necessary for the performance of a contract or steps taken prior to entering into a contract to which the data subject is a party.

Retention period

We retain this data for the following number of months after termination of the service: 24

1.2 To support services or products that a customer wishes to buy or has purchased

For this purpose, we use the following data:

  • First and last name
  • A home or other physical address, including street name and city or town
  • Phone number
  • Email address
  • Date of birth
  • Gender
  • Signature

The basis for processing this data is:

It is necessary for the performance of a contract or steps taken prior to entering into a contract to which the data subject is a party.

Retention period

We retain this data for the following number of months after termination of the service: 24

1.3 Compiling and analyzing statistics for website improvement.

For this purpose, we use the following data:

  • IP Address

The basis for processing this data is:

With your consent.

Retention period

We retain this data for the following number of months after termination of the service: 24

1.4 To be able to offer personalized products and services

For this purpose, we use the following data:

  • First and last name
  • A home or other physical address, including street name and city or town
  • Email address
  • Phone number
  • Date of birth
  • Gender
  • Signature

The basis for processing this data is:

It is necessary for the performance of a contract or steps taken prior to entering into a contract to which the data subject is a party.

Retention period

We retain this data for the following number of months after termination of the service: 24

1.5 Newsletters

For this purpose, we use the following data:

  • First and last name
  • Email address

The basis for processing this data is:

With your consent.

Retention period

We retain this data until the termination of the service.

2. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

3. Disclosure practices

We disclose personal information if required by law or court order, in response to a law enforcement agency, as permitted under other legal provisions, to provide information or for an investigation related to public safety.

If our website or organization is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisors and potential buyers and will be transferred to the new owners.

We have entered into a Data Processing Agreement with Google.

Google may not use the data for any other Google services.

We block the inclusion of full IP addresses.

4. Security

We are committed to the security of personal data. We apply adequate security measures to prevent misuse and unauthorized access to personal data. This ensures that only authorized individuals have access to your data, that access is protected, and that our security measures are regularly reviewed.

5. Third-party websites

This privacy statement does not apply to third-party websites linked to from our website. We cannot guarantee that these third parties handle your personal data reliably or securely. We recommend reading the privacy policies of these websites before using them.

6. Changes to this privacy statement

We reserve the right to amend this privacy statement. It is advisable to review this statement regularly to stay informed of any changes. Additionally, we will inform you actively whenever possible.

7. Accessing and modifying your data

If you have any questions or wish to know what personal data we hold about you, please contact us using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be stored.
  • Right of access: You have the right to access your personal data that we hold.
  • Right to rectification: You have the right to add to, correct, delete or block your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to withdraw that consent and request deletion of your personal data.
  • Right to data portability: You have the right to request all your personal data from the controller and transfer it entirely to another controller.
  • Right to object: You may object to the processing of your data. We will comply unless there are legitimate grounds for processing.

Please always clearly state who you are, so we can ensure we do not modify or delete the wrong person's data.

8. Filing a complaint

If you are not satisfied with how we handle (a complaint about) the processing of your personal data, you have the right to file a complaint with the Data Protection Authority.

9. Contact details

SAS OSC – Clinique Néovision
304 rue Garibaldi 69007 Lyon
France
Website: https://refractivechirurgie.com/en
Email: contact@ex.comcliniqueneovision.com
Phone number: 04 72 76 02 02

10. Data Requests

For the most commonly submitted requests, we also offer you the option to use our data request form

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